Privacy Policy

Effective Date: March 3, 2026
Last Updated: March 3, 2026

Welcome to Plumberai.io ("we," "our," or "us"). Plumberai.io is a product of Clobix Technologies LLC ("Company"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual receptionist service for plumbing businesses.

Please read this Privacy Policy carefully. By accessing or using Plumberai.io, you agree to the terms of this Privacy Policy.

Information We Collect

1. Information You Provide to Us

Account Information:

Business name and address
Owner/operator name, phone number, and email address
Service area and business description
Payment information (processed securely through our payment processor)
Login credentials

Business Configuration:

Phone numbers assigned to your account
Custom domain or subdomain preferences
Website template selections and customizations
Services offered by your plumbing business

2. Information We Collect Automatically

Call Data:

Phone numbers of incoming callers
Call duration and timestamps
Recordings of calls (when enabled)
Transcriptions of conversations with our AI
Lead information captured during calls (names, addresses, service requests)

Usage Data:

Number of calls received
Minutes used per billing cycle
Feature usage statistics
IP addresses and device information
Browser type and operating system

SMS Data:

Phone numbers for SMS notifications
SMS delivery status and timestamps
Message content for service notifications

3. Information from Third Parties

We may receive information from:

Our telephony service provider
Our payment processor
Google Maps API (for distance calculations)
Analytics providers

How We Use Your Information

We use the information we collect to:

Provide Our Service
- Answer incoming calls with our AI receptionist
- Capture and deliver lead information
- Send SMS and email notifications
- Manage your account and billing
Improve Our Service
- Train and improve our AI models
- Analyze usage patterns
- Develop new features
- Troubleshoot technical issues
Communicate With You
- Send service-related notifications
- Provide customer support
- Send billing information
- Share product updates (with opt-out option)
Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and abuse
- Resolve disputes

How We Share Your Information

Service Providers

We share information with third-party vendors who perform services on our behalf:

Provider	Purpose
Telephony Provider	Voice services, call routing, SMS delivery
Payment Processor	Payment processing and billing
Google	Maps API for location services
Hosting Providers	Data storage and infrastructure
Analytics Providers	Usage analytics and monitoring

These providers are contractually obligated to protect your information and only use it for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If Clobix Technologies LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption: Data in transit (SSL/TLS) and at rest
Access Controls: Role-based access to systems
Regular Audits: Security assessments and penetration testing
Employee Training: Privacy and security awareness
Incident Response: Procedures for data breach response

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services.

Specific Retention Periods:

Account information: Until account deletion + 30 days
Call recordings: 90 days (unless you request deletion)
Call logs and lead data: Duration of service + 1 year
Payment information: As required by tax laws (typically 7 years)
Usage data: 2 years

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You can request a copy of the personal information we hold about you.

Correction

You can update or correct your information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

Opt-Out of Marketing

You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email.

SMS Opt-Out

You can stop receiving SMS messages at any time by:

Replying "STOP" to any SMS message
Contacting support@Plumberai.io
Updating your notification preferences

SMS Privacy Notice

PlumberAI.io, a product of Clobix Technologies LLC, sends SMS messages only to users who have explicitly opted in to receive lead notifications.

Message Frequency: Message frequency varies based on your call volume. You may receive anywhere from 0–50+ messages per day depending on how many calls your business receives.

Message Content: Messages include new lead notifications with caller name, phone number, address, and service request details captured by your AI receptionist.

Message and Data Rates: Standard message and data rates may apply from your mobile carrier.

Opt-Out: You can opt out of SMS messages at any time by replying "STOP" to any message, contacting support@Plumberai.io, or updating your notification preferences.

Help: For help, reply "HELP" to any message or contact support@Plumberai.io.

Data Sharing: We do not share your personal information with third parties except as required by law or to provide our services.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Clobix Technologies LLC
Plumberai.io

📧 Email: privacy@Plumberai.io
📞 Phone: (225) 412-8201
🌐 Website: https://Plumberai.io

By using Plumberai.io, you acknowledge that you have read and understood this Privacy Policy.